When will my order arrive?
For standard UAE orders, order before 11am for delivery the next business day. Orders after 11am are processed the following business day. Check the product page for preorder dates and equipment lead times. Items from different sellers may arrive separately.
How do I get warranty support?
Equipment has a manufacturer or authorised-distributor warranty, normally one year. Check your product for its specific terms. Authorised UAE distributors carry out warranty repairs. Contact BeanBurds and we will coordinate support with the distributor.
What if my order is defective or incorrect?
For defective items or items not as advertised, request a return within seven days of receipt. Report an incorrect order within 48 hours, with the seal intact. Check the refund policy for exclusions, including coffee beans and ground coffee, and contact us to arrange the next step.
Can you help me choose equipment for my business?
Send a quote request with your requirements, preferred equipment and quantity. Confirm stock availability and lead time with our team before ordering commercial equipment.