BeanBurds Refund & Return Policy

In Summary

Refunds must be requested within 7 days after receiving the product. Refunds are only allowed if the item is defected upon receiving the item.

Refunds & Returns

Coffee Beans:
Since beans being sold are for human consumption and have a very narrow "Best By" period, we cannot accommodate refunds and returns on any purchases made through BeanBurds.com under the normal course of business.

As a result, customers are responsible for checking their cart and all details prior to placing their order.

If for any reason, coffee beans are defected or not as advertised, you have 7 days to request for a return and refund. 

Coffee Machines and Equipment:
With any machine or hardware purchases, we work with distributors in the UAE that normally offer 1-year warranty. BeanBurds does not handle any repair or manufacturing issues. BeanBurds will not offer refunds on equipment after the purchase is made. If there are any manufacturing issues or defects, BeanBurds can provide you with the contact details of the UAE distributor and will not cover any costs. 

If for any reason, the item(s) are defected or not as advertised, you have 7 days to request for a return and refund. 

Exceptions

In the unlikely event that the incorrect order is sent, BeanBurds.com will accommodate the return and exchange of products for the correct items. In this case, the seal of the product must be intact and undamaged. Such cases must be notified to BeanBurds within 48 hours of receiving your order.

Return Process
To return an incorrect order, please reach out to BeanBurds.com customer service through any applicable means of communication and we will arrange the exchange, the cost of which will not be borne by the customer.